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Which Permissions Should I Grant the Support Team to Embed or Reposition the Switcher?

If you would like our support team to help embed the switcher or adjust its position on your storefront, please provide access using one of the methods below.

Option 1: Invite Our Team as a User​

  1. In your Shopify Admin, go to Settings → Users.
  2. Click Add users.
  3. Enter the email address provided by our support team: [email protected]
  4. Assign a role that includes access to:
  • Online Store (Themes, including Edit code)
  • Apps and sales channels
  1. Click Save.

For detailed instructions, please refer to Shopify's guide: https://help.shopify.com/en/manual/your-account/users/invite-users

Option 2: Share a Collaborator Request Code​

If you prefer not to add our team as a user, you can provide us with a Collaborator Request Code instead.

You can find your Collaborator code by following Shopify’s guide here: https://help.shopify.com/en/manual/your-account/users/security/collaborator-accounts#collaborator-codes

Once you share the code with us, we will send a collaborator access request to your store.

Required Access​

Please ensure the assigned role includes access to:

  • Online Store (Themes, including Edit code)
  • Apps and sales channels

These permissions allow us to:

  • Embed the switcher into your storefront
  • Adjust the switcher position
  • Modify theme code when necessary
  • Troubleshoot theme-related display issues
  • Verify app integration with your current theme

Need Assistance?​

If you have any questions or need further assistance, please feel free to contact us at [email protected].